Privacy Policy

We collect the following categories of information:

• Personal information you provide directly — such as your name, email address, phone number, property address, and project details submitted through our contact form or shared during consultations, along with records of your consent to receive calls or text messages from us.
• Non-personal information collected automatically — such as your IP address, browser and device type, pages visited, referring URLs, and similar website analytics data.
• Communication records — such as inquiries, consultation appointments, project correspondence, and feedback you share with us.

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Provide and manage our construction and remodeling services
• Send appointment confirmations, project updates, and other communications you have requested
• Improve our website, services, and customer experience
• Protect the security of our website and prevent fraud
• Maintain records of communication consent
• Comply with applicable legal and regulatory obligations

If you opt in to receive text messages from Monsen Collins Builders — for example, by checking the SMS consent box on our contact form — we may send you consultation confirmations, appointment reminders, and replies to your project inquiries. Message frequency varies based on your interaction with us, and message and data rates may apply.

You can opt out at any time by replying STOP to any message, or get assistance by replying HELPor contacting us using the information in the “Contact Us” section below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except with service providers acting on our behalf solely to deliver messages. Our SMS program complies with the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines.

We do not sell your personal information. We share information only in the following circumstances:

• With service providers who support our operations — such as website hosting, analytics, and our customer relationship and messaging platform — under obligations to protect your information
• With SMS aggregators and mobile carriers solely as necessary to deliver text messages you have opted in to receive
• When required by law, legal process, or to protect the rights, property, or safety of Monsen Collins Builders, our clients, or others
• In connection with a business transfer, such as a merger, acquisition, or sale of assets, in which case we will notify affected individuals

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information — including encryption of data in transit, access controls limiting who can view your information, and periodic review of our security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our website uses cookies and similar technologies to keep the site functioning properly and to understand how visitors use it, which helps us improve the experience. You can control or refuse cookies through your browser settings, though some features of the site may not function fully without them.

You may at any time:

• Request access to the personal information we hold about you
• Request that we correct or delete your personal information
• Opt out of text messages by replying STOP, or of other marketing communications by contacting us
• Raise a concern or complaint about how your information is handled

To exercise any of these rights, contact us using the information in the “Contact Us” section below.

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights, including the right to:

• Know what personal information we collect, use, and disclose about you
• Request deletion or correction of your personal information
• Opt out of the sale or sharing of your personal information (we do not sell personal information)
• Not be discriminated against for exercising your privacy rights

To submit a verifiable request, contact us using the information below. We will respond within 45 days as required by law.

Our website may contain links to third-party websites and social platforms, such as Houzz, Instagram, Facebook, TikTok, and LinkedIn. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Monsen Collins Builders
14320 Saratoga Sunnyvale Rd #3
Saratoga, CA 95070

Phone: (800) 871-9590
Email: Cassady@monsencollins.com
Website: www.monsencollins.com